Discussion:
Windows Explorer crashes while generating thumbnails
(too old to reply)
Greg Wheeler
2004-01-06 02:42:39 UTC
Permalink
When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in certain
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Sometimes I get Error message as follows:

Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written". Click
ok to terminate the program.

I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have a
2gb partition assigned to serve as Windows virtual memory
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at the
same time, even used individually, and the two chips are
different brands.

Any ideas what could be the problem? I hope that I don't
have to organize all my digital photo files into really
small folders to avoid this problem.

For example, one folder that always crashes, has 82 JPEG
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.

Please help!!
Thanks
John Inzer
2004-01-06 02:57:37 UTC
Permalink
Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.
--
John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
Post by Greg Wheeler
When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in certain
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written". Click
ok to terminate the program.
I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have a
2gb partition assigned to serve as Windows virtual memory
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at the
same time, even used individually, and the two chips are
different brands.
Any ideas what could be the problem? I hope that I don't
have to organize all my digital photo files into really
small folders to avoid this problem.
For example, one folder that always crashes, has 82 JPEG
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.
Please help!!
Thanks
Greg Wheeler
2004-01-08 00:31:00 UTC
Permalink
-----Original Message-----
Do you happen to have Adobe PhotoShop or
Elements installed?
If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.
--
John Inzer
Picture It! MVP
return e-mail disabled
Picture It! Support Center
http://support.microsoft.com/?pr=pic
Post by Greg Wheeler
When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in
certain
Post by Greg Wheeler
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written".
Click
Post by Greg Wheeler
ok to terminate the program.
I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have
a
Post by Greg Wheeler
2gb partition assigned to serve as Windows virtual
memory
Post by Greg Wheeler
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at
the
Post by Greg Wheeler
same time, even used individually, and the two chips
are
Post by Greg Wheeler
different brands.
Any ideas what could be the problem? I hope that I
don't
Post by Greg Wheeler
have to organize all my digital photo files into really
small folders to avoid this problem.
For example, one folder that always crashes, has 82
JPEG
Post by Greg Wheeler
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.
Please help!!
Thanks
.
Hi John, thank you for help, I do have Adobe Photoshop
7.0.1 installed, I unchecked the generate thumbnails box,
and I can explore everything, and when opening a really
large folder, the response is rapid. Microsoft slide show
still works great, and that seems to have cleared up the
problem. This has been driving me nuts, thanks!!!!!!!!!!
John Inzer
2004-01-08 05:16:02 UTC
Permalink
Post by Greg Wheeler
Hi John, thank you for help, I do have Adobe Photoshop
7.0.1 installed, I unchecked the generate thumbnails box,
and I can explore everything, and when opening a really
large folder, the response is rapid. Microsoft slide show
still works great, and that seems to have cleared up the
problem. This has been driving me nuts, thanks!!!!!!!!!!
==========================================
You're welcome.

Thanks for the update.
--
John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
Gill
2004-01-27 04:29:38 UTC
Permalink
Hi, i was having the same problem with explorer crashing
when i tried to look at thumbnails, and i unchecked
the "generate thumbnails" box, and now it is fixed. thank
you soooooooo much!
-----Original Message-----
Do you happen to have Adobe PhotoShop or
Elements installed?
If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.
--
John Inzer
Picture It! MVP
return e-mail disabled
Picture It! Support Center
http://support.microsoft.com/?pr=pic
Post by Greg Wheeler
When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in
certain
Post by Greg Wheeler
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written".
Click
Post by Greg Wheeler
ok to terminate the program.
I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have
a
Post by Greg Wheeler
2gb partition assigned to serve as Windows virtual
memory
Post by Greg Wheeler
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at
the
Post by Greg Wheeler
same time, even used individually, and the two chips
are
Post by Greg Wheeler
different brands.
Any ideas what could be the problem? I hope that I
don't
Post by Greg Wheeler
have to organize all my digital photo files into really
small folders to avoid this problem.
For example, one folder that always crashes, has 82
JPEG
Post by Greg Wheeler
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.
Please help!!
Thanks
.
Charles
2004-03-02 14:36:11 UTC
Permalink
Tremendous. It works. Thankyo

I searched high and low to solve this problem and finally found this. If you're feeling helpful, this problem has cropped up 20+ times in the Windows Performance and Maintenance newgroup, but no one has posted a solution ...................................
c***@gmail.com
2013-08-04 10:06:07 UTC
Permalink
Post by John Inzer
Do you happen to have Adobe PhotoShop or
Elements installed?
If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.
--
John Inzer
Picture It! MVP
return e-mail disabled
Picture It! Support Center
http://support.microsoft.com/?pr=pic
Hi, I am having this same problem, however I do not have Adobe Photoshop nor Elements. The only Adobe software I have is Acrobat Reader & Flash player. Does anybody have any alternative suggestions to the whole going to properties & un-checking "Generate Thumbnails" (for me there is no tab for "Photoshop Image" under properties, obviously)?

I'm running...
OS: Windows XP Pro Edition (5.1.2600 Service Pack 3 Build 2600)
Make & Model: Dell OptiPlex GX280
Processor: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3192 Mhz
Memory: 3GB of RAM, all Crucial

c***@gmail.com
2013-08-04 10:04:19 UTC
Permalink
Post by Greg Wheeler
When opening a folder with many JPEG files, during
thumbnail generation, explorer crashes, apologizes for
inconvenience, then closes. This only happens in certain
folders, not in others. If I copy the affected folders
from my 80gb ATA 100 drive to either cd, or dvd, or a
slower 18gb ATA 66 hard drive, then explorer usually
opens the same folder, and produces all the thumbnails
with no problem, although at an obviously slower pace.
Explorer.Exe Application Error
The instruction at "0x77f580db" referenced memory
at "0x00730075", the memory could not be "written". Click
ok to terminate the program.
I have a Pentium 4 2.8ghz, premium Intel motherboard, 1
gigabyte of memory (DDR), I have tried each of the two
memory chips individually in slot 0, and swapped
positions of the two together, and same result. I have a
2gb partition assigned to serve as Windows virtual memory
exclusively. Even allowing Windows to manage virtual
memory using the C drive makes no difference. I can't
imagine both memory chips having the same problem at the
same time, even used individually, and the two chips are
different brands.
Any ideas what could be the problem? I hope that I don't
have to organize all my digital photo files into really
small folders to avoid this problem.
For example, one folder that always crashes, has 82 JPEG
files, totalling 188 mb's. I should think that Windows
with this much memory should be able to handle a folder
that size. Please advise me if I'm wrong. I have tried
moving all of My Documents to a D drive, instead of on
the C drive, also made no difference.
Please help!!
Thanks
Hi, I am having this same problem, however I do not have Adobe Photoshop nor Elements. The only Adobe software I have is Acrobat Reader & Flash player. Does anybody have any alternative suggestions to the whole going to properties & un-checking "Generate Thumbnails" (for me there is no tab for "Photoshop Image" under properties, obviously)?

I'm running...
OS: Windows XP Pro Edition (5.1.2600 Service Pack 3 Build 2600)
Make & Model: Dell OptiPlex GX280
Processor: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3192 Mhz
Memory: 3GB of RAM, all Crucial
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